Payments

• Can I pay in instalments?

  Can I pay in instalments? In general, it's not possible to pay in installments. However, you can start by upgrading to a lower package, like the Express or Express+, and then upgrade to a higher package with more resources in the future. By upgrading twice, in the end you will have the package you want, paying twice. If you purchase the Bronze package right away, you will get the full Bronze package at once. If you start with the Express+, you will pay for the package and get the resources.Few readers

• Can I get a refund?

  Can I get a refund? If you are unhappy with your account purchase and you would like to cancel and request a refund, contact the Student Success team with your account and payment details. They will assess your purchase and usage history before confirming whether a refund is possible. If you paid the entire cost of your package before you started, a refund may be possible under the following circumstances: you purchased in the last 10 days you have not used any resources Please note, aFew readers

• How much tax is charged?

  How much tax is charged? Depending on your location, your purchase may be subject to Value Added Tax (VAT) or Goods and Services Tax (GST), which are consumption taxes applied to the sale of most goods and services. The table below outlines the countries and tax rates E2 is required to charge as of 2026, countries not listed are not charged: Country VAT/GST Rate Australia 10.00% Switzerland 8.10% Finland 25.50% Slovakia 20.00% Lithuania 21.00%Few readers

Extensions

• Can I extend my package?

  Can I extend my package? Yes, it is possible to extend your package. This option is only visible after your expiry date: If you prefer to keep using your existing course materials without receiving new resources, you can purchase a 1- or 2-week extension from your dashboard after your package expires. Any package can be extended for a fee; the extension provides additSome readers

• How can I extend my Free Trial?

  How can I extend my Free Trial? If you need more time to explore our platform, you can extend your Free Trial for an additional 7 days. Steps to Extend Your Trial: Log In: Sign in to your E2 account. Check for Pop-ups: Often, an "Extend Your Trial" window will appear automatically upon login. Manual Extension: If you don't see a pop-up, navigate to the top right corner, click on your Name, and select Student Profile. Locate Expiry Date: Scroll down to the Expiry Date fiFew readers

Account Management

• How do I upgrade my account?

  Upgrading your package is a good idea if you would like more resources, live classes and 1:1 sessions, or to extend the validity period of your account! To upgrade your package: Log in to your E2 Test Prep account. Click on the Upgrade Account button on your left-hand side menu. When you click on this, you will see a list of packages available to you and the amount you need to paSome readers

• Can I pause my account?

  Can I pause my account? Yes, that's possible! If you need a break from your test preparation, you can pause your account for up to 6 months. You can do this a maximum of 2 times. If you return earlier than planned, log in and resume your account; your access will restart before the selected pause period ends. A 3-week pause is not available, so select the closest available duration and resume earlier if needed. A pause starts only when it is applied. It cannot be backdated to cover time whFew readers

• How do I switch my account to a different test?

  How do I switch my account to a different test? If you have switched your focus to a different test (e.g. you were studying for the PTE, but you now wish to study for the IELTS Academic) you can certainly switch your E2 Test Prep account over as well. For students on paid packages, there is a fee associated with switching to a different exam course. The fee covers resetting your course material and time of access. You can switch with an active or expired account. You will get a whole new timFew readers

• How do I change the time zone in my account?

  How do I change the time zone in my account? Updating your time zone ensures that all the sessions align perfectly with your local time. You can update this in just a few steps: Login to your account: Navigate to the top right corner of the screen and click on your Name. Access your Profile: Select Student Profile from the dropdown menu that appears. Locate Time zone: Scroll down the page until you find the Time Zone section. Select your Zone: Choose your preferred timezone from thFew readers