Payments

• How much tax is charged?

  How much tax is charged? Depending on your location, your purchase may be subject to Value Added Tax (VAT) or Goods and Services Tax (GST), which are consumption taxes applied to the sale of most goods and services. The table below outlines the countries and tax rates E2 is required to charge as of 2026, countries not listed are not charged:Some readers

• Can I pay in instalments?

  Can I pay in instalments? In general, it's not possible to pay in installments. However, you can start by upgrading to a lower package, like the Express or Express+, and then upgrade to a higher package with more resources in the future. By upgrading twice, in the end you will have the package you want, paying twice. If you purchase the Bronze package right away, you will get the full Bronze package at once. If you start with the Express+, you will pay for the package and get the resources.Few readers

• Can I get a refund?

  Can I get a refund? If you are unhappy with your account purchase and you would like to deactivate and receive a refund, we will need to assess your history before we can confirm this is possible. If you paid the entire cost of your package before you started, a refund may be possible under the following circumstances: you purchased in the last 10 days you have not used any resources Please note, a $30 USD administration fee may apply. If you have used any of the resources you paid fFew readers

Extensions

• Can I extend my package?

  Can I extend my package? Yes, it is possible to extend your package. This option is only visible after your expiry date: If you're a Gold student, you can extend for 1 or 2 months through your dashboard after your expiration.  For other students, it's possible to extend for 1 or 2 weeks only, so the best alternative is to upgrade. When you upgrade, you don’t paSome readers

• How can I extend my Free Trial?

  How can I extend my Free Trial? If you need more time to explore our platform, you can extend your Free Trial for an additional 7 days. Steps to Extend Your Trial: Log In: Sign in to your E2 account. Check for Pop-ups: Often, an "Extend Your Trial" window will appear automatically upon login. Manual Extension: If you don't see a pop-up, navigate to the top right corner, click on your Name, and select Student Profile. Locate Expiry Date: Scroll down to the Expiry Date fiFew readers

Account Management

• Can I pause my account?

  Can I pause my account? Yes, that's possible! If you need a break from your test preparation, you can pause your account for up to 6 months. You can do this a maximum of 2 times. First, go to "My Account" in the top right-hand corner of your dashboard. Open your Account Settings. Click on "Pause Account" and select the duration. (https://storage.criSome readers

• How do I upgrade my account?

  Upgrading your package is a good idea if you would like more resources, live classes and 1:1 sessions, or to extend the validity period of your account!   To upgrade your package:   Log in to your E2 Test Prep account. Click on the Upgrade Account button on your left-hand side menu. When you click on this, you will see a list of packages available to you and the amount you needSome readers

• How do I switch my account to a different test?

  How do I switch my account to a different test? If you have switched your focus to a different test (e.g. you were studying for the PTE, but you now wish to study for the IELTS Academic) you can certainly switch your E2 Test Prep account over as well. For students on paid packages, there is a fee associated with switching to a different exam course. You can switch with an active or expired account. You will get a whole new time of access. You can choose to reset the mock test and tutorials iSome readers

• How do I change the time zone in my account?

  How do I change the time zone in my account? Updating your time zone ensures that all the sessions align perfectly with your local time. You can update this in just a few steps: Login to your account: Navigate to the top right corner of the screen and click on your Name. Access your Profile: Select Student Profile from the dropdown menu that appears. Locate Time zone: Scroll down the page until you find the Time Zone section. Select your Zone: Choose your preferred timezone from thFew readers