Can I get a refund?

If you are unhappy with your account purchase and you would like to deactivate and receive a refund, we will need to assess your history before we can confirm this is possible.

If you paid the entire cost of your package before you started, a refund may be possible under the following circumstances:

• you purchased in the last 10 days
• you have not used any resources

Please note, a $30 USD administration fee may apply.

If you have used any of the resources you paid for, we would not usually offer a refund, much the same as a retail returns policy won't apply to an item that has been used. Please connect with our Student Success team to know more.

Updated on: 06/03/2026