Account and Payment

For account change requests eg. extend, switch, cancel etc and payment

Delete my account
If you have finished your test preparation and no longer need our services, or if you have decided you have gotten as much as you can out of your E2 Test Pr...
Wed, 16 Jun, 2021 at 3:14 PM
Making Payment
We do apologise in advance if you are experiencing any difficulties when making your payment on our platform! Don't worry, we are here to help you. ...
Sun, 2 May, 2021 at 10:43 AM
What is the status of my ticket?
If you would like an update on an enquiry you have sent us, please check your inbox for emails from "Duty-Tutor".  You can respond to us there to...
Tue, 16 Jul, 2019 at 1:00 PM
When will my package expire?
You can see your package expiry date if you log in and go to "Student profile" in the drop-down menu in the top right-hand corner of your dashboar...
Sat, 4 Jan, 2020 at 6:57 AM
I want to update my profile
You can update some parts of your E2 Test Prep  profile yourself.  Click on your name in the top right-hand corner of your dashboard, then on "Stud...
Wed, 16 Jun, 2021 at 2:14 PM
How do I change the exam date on my calendar?
If your next exam date has changed and you would like to update this in your E2 Test Prep profile, you can do this via the Study Pathway panel on your dashb...
Wed, 16 Jun, 2021 at 3:35 PM
I need to activate my account
If you cannot find an activation email in your inbox or spam folder, please email our support team at [email protected] We can activate your account and ...
Tue, 13 Aug, 2019 at 12:13 PM
Try paying with PayPal
PayPal is a secure and efficient way to pay online, and signing up is easy. You can do so in a few quick steps from the link below.  https://www.paypal.com...
Wed, 16 Jun, 2021 at 3:22 PM
How do I check and change my time zone?
You can check and change your current timezone by following these steps: 1. Log in and click on the drop-down menu at the top right-hand corner of the s...
Fri, 29 Jan, 2021 at 4:17 PM
How do I activate my E2 Test Per account?
Within a few minutes of your account creation, you should receive the following email: If you click on the blue 'ACTIVATE NOW' button, you w...
Wed, 16 Jun, 2021 at 3:10 PM