Technical Issues

I'm having problems viewing my course!
Don't panic, we are here to help you! If parts of the course don't look right, or you are having trouble viewing a particular section, please ...
Wed, 18 Aug, 2021 at 12:50 PM
I have recording issues
We are sorry to hear that you are having issues with recording.  Please make sure that you are using Google Chrome on a desktop computer or a laptop.  If yo...
Tue, 31 Mar, 2020 at 8:54 AM
Uploading speaking assessments manually
If you are having trouble with the in-platform recording widget, you will need to upload an audio file manually. Firstly, make sure you are using Google Ch...
Fri, 5 Jul, 2019 at 10:17 AM
How do I test Zoom?
Our Live Classes and one-on-one tutorials all use the video conferencing platform "Zoom".  If you are experiencing any issues with Zoom, pleas...
Tue, 14 Apr, 2020 at 9:26 AM
I don't have access to VOIP!
In some regions of the world, there is currently no access to VOIP, which is needed to support most video chat platforms. We use the video chat platform Zoo...
Wed, 27 May, 2020 at 9:48 AM
How do I prepare for a 1:1 appointment?
What should I do before the appointment? If you are booking a Tutorial, a Study Plan Consultation, a Pre/Post-Test Consultation or a Mini Mock Test Spea...
Wed, 16 Jun, 2021 at 3:12 PM
Error message: "Unusual login activity"
If you are getting this message when you try to log in, it means that our system has noticed you are using a different IP address or you are logging in from ...
Tue, 27 Aug, 2019 at 8:59 AM
How do I use the System Checker?
If you're experiencing issues using the platform or completing the Mini Mock Test, please navigate to the Help tab on the left hand side of your dashbo...
Tue, 12 Nov, 2019 at 8:57 AM
How do I enable my microphone on Google Chrome?
Usually you can enable your microphone by choosing 'Allow' on the pop-up window, when you first open a practice question or task that requires usi...
Tue, 17 Dec, 2019 at 11:32 AM
How do I switch between mobile and desktop versions?
We are excited to have introduced a new MOBILE version of www.e2language.com! Currently it is more basic than the desktop version and is missing some fe...
Tue, 13 Apr, 2021 at 9:35 AM