If you booked a 1:1 appointment but it didn't work out, you can reset it so that you can book it again.
Depending on the circumstances, you may need to pay a fee. See below for details.
If a fee is needed to book again, it is $39USD for Tutorials and $15USD for other appointment types.
Please email [email protected] to arrange to book again.
If you miss the session:
You can cancel or reschedule if it is more than 24 hours in advance. Please read How do I cancel or reschedule a 1:1 appointment?
You must click the Zoom link at the time of your booking. The time is in YOUR local timezone as stated in the confirmation email and under 'Appointments' in your E2 Test Prep account.
In case you didn't receive the confirmation email, the link to How do I prepare for a 1:1 appointment
was in the pop-up when you booked, and in the appointment details under 'Appointments' in your E2 Test Prep account.
Please follow our support team advice to avoid this happening again.