To reschedule/cancel a tutorial, select 'TUTORIALS' from the left sidebar menu of your student dashboard, and then click on either the 'Reschedule' icon or the 'Cancel' (bin) icon on the right of the tutorial booking pop-up window.

To reschedule/cancel a speaking (mini) mock test, select 'Mini Mock Test' from the left sidebar menu and then click 'View Appointment Details':

Then, click on the 'Reschedule' icon or the 'Cancel' (bin) icon on the right of the Speaking Feedback booking pop-up window.

NOTE: You CANNOT cancel your session with less than 24 hours' notice. 

If you do not attend your session without giving 24 hours' notice, it will be listed as taken. If you wish to re-book it, you may be required to pay a fee of USD$39 (for tutorials) or USD$15 (for other session types). 

If you have a paid account, read 'I have a paid account. How do I cancel or reschedule a 1:1 session'.

If you need to speak to someone about your booking, please email [email protected].