If you have finished your test preparation and no longer need our services, or if you have decided you have gotten as much as you can out of your E2 Test Prep account, we are of course happy to deactivate/cancel your account. 

Please email our support team at [email protected] and an agent will get on to this as soon as possible. 

If you are unhappy with your account purchase and you would like to deactivate and receive a refund, we will need to assess your history before we can confirm this is possible. Please visit Can I get a refund? for more information.