We are sorry to hear that you are having issues with recording.  Please make sure that you are using Google Chrome on a desktop computer or a laptop.  If you are using an external microphone, we suggest that you try another microphone to ensure that it is not a hardware issue. 


Please try the following steps by clicking on each of these links:


1. Reset your browser's cache

2. Enable your microphone on Google Chrome

3. Upload your speaking assessments manually

If you have tried all the suggested steps above and the issue persists, please email us at [email protected]:

1. The screenshot of the error
2. The screenshot of your system checker details.