If your appointment is more than 24 hours away: you can cancel or reschedule it. 

If your appointment is less than 24 hours away: we need to mark it as taken and you may be asked to pay a fee to re-book it (USD$39 for tutorials or USD$15 for other appointment types). See: Can I book my 1:1 appointment again?

If you need to contact Support about your appointment, please get in touch with our Support Team. 

To cancel or reschedule:

1. Select 'APPOINTMENTS' on the left-hand menu of your student dashboard.


2. Select the session you wish to cancel or reschedule, for example, Speaking Mini Mock Test.



3. Select your option to reschedule or cancel the appointment.