If your appointment is more than 24 hours away: you can cancel or reschedule it. 


If your appointment is less than 24 hours away: we need to mark it as taken and you may be asked to pay a fee to re-book it (USD$39 for tutorials or USD$15 for other appointment types). See: Can I book my 1:1 appointment again?


If you need to contact Support about your appointment, please get in touch with our Support Team. 


To cancel or reschedule:


1. Select 'APPOINTMENTS' > 'APPOINTMENT LIST' on the left-hand menu of your student dashboard.


 


2. Select the session you wish to cancel or reschedule


  

 

3. Select your option to reschedule or cancel the appointment.