If your appointment is more than 24 hours away: you can cancel or reschedule it. 

If your appointment is less than 24 hours away: we need to mark it as taken and you may be asked to pay a fee to re-book it (USD$39 for tutorials or USD$15 for other appointment types). See: Can I book my 1:1 appointment again?

If you need to contact Support about your appointment, please get in touch with our Support Team. 

To cancel or reschedule:

1. Select 'APPOINTMENTS' > 'APPOINTMENT LIST' on the left-hand menu of your student dashboard.


2. Select the session you wish to cancel or reschedule



3. Select your option to reschedule or cancel the appointment.